Hertford Controls values its customers and constantly strives to maintain a high level of service in both commercial and technical support.
In this respect, our clients can depend on their orders being processed efficiently, professionally and in full accordance with agreed terms.
Response to Enquiries
All enquiries, whatever their origin are responded to on the day of receipt. Where it is not possible to provide a quotation immediately, the customer is kept informed as to the progress of their quote request. Quotations are normally open for acceptance within a period of 30 days but if circumstances necessitate a longer validity period we will investigate whether this is possible.
Our customers’ orders are processed in strict accordance with our documented procedures. From receipt to final delivery, we make sure that orders are interpreted correctly and that, if we cannot comply exactly with all instructions, this is clearly communicated before we proceed.
Our three-part goal is that we deliver the right goods on time. That we get paid and that we provide an overall service such that our customers return to us.